Refund Policy

This Refund Policy applies to premium purchases made for StudyNova AI, a learning platform operated by Study Nova AI. Premium access is a digital software service, so refund requests are reviewed based on the facts of the purchase, the access already delivered, and whether there was a real billing or service problem.

When a refund may be approved

We may approve a refund when there is a clear billing or delivery issue, such as:

• a duplicate charge
• an accidental purchase reported promptly
• a payment that completed but did not correctly unlock premium access
• a technical issue that prevented normal premium use after payment
• another confirmed billing problem that we can verify from the transaction record

When a refund is less likely

Refunds are less likely to be approved when:

• premium access was delivered successfully and used without a service issue
• the request is made long after the purchase without a clear billing problem
• the issue relates to expected product behavior already described on the pricing or checkout flow
• the request is based only on preference after normal access was already available

How to request a refund

Use the support form inside StudyNova AI and include the email address used for purchase, the approximate payment date, the payment provider used, and a short explanation of the issue. If possible, include the billing reference or transaction identifier shown on the confirmation screen or in your receipt.

Payment provider handling

Card purchases are processed through Paddle. Approved refunds are returned through the original payment provider whenever possible. Refund timing depends on the payment network, Paddle, and your bank or card issuer.

Changes to this policy

We may update this Refund Policy as the service evolves. The latest version posted on this page controls future billing disputes and refund handling after the update.