Refund Policy

This Refund Policy applies to premium purchases made for StudyNova AI, a learning platform operated by Study Nova AI. Because premium access is a digital software service, refunds are reviewed based on the circumstances of the purchase and the level of service access that has already been delivered.

We may approve a refund when there is a clear billing problem, such as a duplicate charge, an accidental purchase, a failed upgrade where access was not delivered, or a technical issue that prevented normal use of the premium service after payment.

Refund requests are less likely to be approved when premium access has already been fully delivered and used without a service issue, when the request is made long after the purchase, or when the issue involves expected product behavior that was already described on the pricing page or checkout flow.

If you believe you were billed incorrectly, contact us through our support page and include the email address used for purchase, the approximate payment date, the payment provider used, and a short explanation of the issue. We review billing concerns as quickly as possible.

Approved refunds are returned through the original payment provider whenever possible. Refund timing depends on the payment network and the provider that processed the charge, such as PayMongo or Paddle.

This policy may be updated as StudyNova AI evolves. Continued use of the service after an update means you accept the latest posted version of this policy.